From Concept Validation and MVP Design to Change Management
NRC is an independent humanitarian organisation helping people forced to flee. They protect displaced people and support them as they build a new future.
Concept validation of a participant data management tool. A clear feature definition and initial design of an MVP.
- Funding for this projects was continued, despite huge cuts in the humanitarian sector.
- The MVP solution is currently being built (sate 2025)
- Communication & Training strategy to ensure smooth roll-out and product adoption
Result Analysis of previous research and reports
User Interviews over 50+ interviews, across 25 countries, and different positions from people working on the frontline with the participants to staff based in the Head Quarters (HQ) in Norway
Alignment Workshop with the internal team, to refine essential features for the MVP, analyse and optimise existing workflows
Presentations to global and regional Lead Level to maintain the organisation’s support and manage internal politics
User Testing to validate design decisions and refine usabilityUsing Research & Testing Sessions were used to build relationships and trust to increase adoptability
Collaboration with the Change Management Team, highlighting challenges and key stakeholders to enhance adoptability,
Delivered in-depth research insights that clarified the company’s current user experience, identified key user groups, and revealed unmet customer needs. Thus enabling more targeted product decisions.
Mapped and optimized user flows, providing a clear understanding of the current experience and opportunities to build upon.
Defined and prioritized MVP features and workflows, ensuring the product focused on high-impact functionality and ensuring streamlined workflows.
Streamlined design handoff, translating research and concepts into actionable deliverables for the UX/UI design team.
Outlined strategic recommendations and identified key stakeholders, supporting smoother change management and NGO-wide alignment around the new product direction.
Clear documentation of previous and conducted Research accessible & shared NGO wide
Defined and designed MVP, which is currently being built and rolled out in the first country - no screens can be shared yet.
Based on the research insights and recommendations the change management team built a communication and training strategy to ensure smooth roll-out and product adoption
Attitude change towards product through co-creation, rather than more traditional top-down working mechanisms
It was one of the most complex projects I've ever worked on: by the vastness of the organisation, managing a team of freelancers, as well as designing to standardise processes while leaving space for local adaptation, especially incorporating non-digital to digital processes as data connection and electricity is not always accessible in the forefront.
